Return Policy

Return Policy for PureGreenShop.com

At PureGreenShop, we want you to be completely satisfied with your purchase. If you're not happy for any reason, you can return eligible items within 7 days of receiving your order.

Eligibility Criteria for Returns:

1. Unused and Unopened Items: Items must be in their original condition, unused, unopened, and in their original packaging.

2. Proof of Purchase: Please ensure to include your order number and any relevant details about the product you're returning.

Non-Returnable Items:

Some items are non-returnable for hygiene and safety reasons. These include:

• Perishable goods such as food, flowers, newspapers, or magazines.
• Health and personal care items (e.g., beauty products, supplements) where the seal is broken.

How to Initiate a Return:

1. Contact Us: Before returning any item, please reach out to our customer service team at support@puregreenshop.com to inform us of the issue.

2. Return Authorization: We will provide you with a return authorization and instructions on how to proceed with the return.

3. Packaging: Securely package your items in the original packaging, if possible, or use a suitable alternative.

4. Return Shipping: You will be responsible for the return shipping costs, except in cases where the return is due to an error on our part.

Refund Process:

• Once we receive your return, our team will inspect the items to ensure they meet our return criteria.
• If approved, we will initiate a refund to your original payment method. Please allow [X] days for the refund to reflect in your account.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly.

Contact Us:

If you have any questions about our Return Policy or need assistance with a return, please don't hesitate to contact us at support@puregreenshop.com.